1. Are your perfumes authentic?

Yes, all of our products are 100% authentic. We work only with authorized distributors and official brands. Your trust and satisfaction are our top priorities.

2. What’s the difference between Parfum, Eau de Parfum, and Eau de Toilette?

• Parfum (Extrait de Parfum): Highest concentration, lasts up to 12 hours.
• Eau de Parfum (EDP): Medium concentration, lasts 6–8 hours.
• Eau de Toilette (EDT): Light concentration, ideal for daily wear, lasts 3–5 hours.

3. How do I choose the right perfume?

Your choice can depend on:

• Season: Fresh and citrus scents for summer; warm and spicy for winter.
• Occasion: Light for daytime (work, school); rich for evenings and events.
• Personal Preference: We offer a wide range to suit every taste.

4. How do I apply perfume correctly?

• Spray on pulse points: wrists, neck, and behind the ears.
• Moisturize skin before applying for longer-lasting scent.
• Avoid rubbing the perfume after spraying.

5. How long does the scent last?

It depends on the type and your skin:

• Parfum: Up to 12 hours
• Eau de Parfum: 6 – 8 hours
• Eau de Toilette: 3 – 5 hours

6. How should I store my perfume?

• Store in a cool, dry place.
• Keep away from direct sunlight and heat.
• Always close the cap tightly after use.

7. Can I try a perfume before buying?

Yes, we offer samples for selected perfumes when available. You can request a sample in your order notes or contact us directly.

8. What payment methods do you accept?

• Online payment (Visa / MasterCard / Mada)
• Cash on delivery (within Qatar)
• Apple Pay and STC Pay

9. What is your return and exchange policy?

You can return or exchange a product within 7 days of delivery if:

• The item is unopened and in its original condition.
• Opened perfumes are non-refundable for quality assurance reasons.

10. Do you offer gift wrapping?

Yes! We offer free gift wrapping with a personalized message card. Simply select “Gift Wrap” at checkout.

11. How long does delivery take within Qatar?

• Doha: 1 – 2 business days
• Other areas: Up to 3 business days, depending on location
  We ensure fast and secure delivery through trusted partners.

12. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times are calculated at checkout based on your destination.

13. Can I request a perfume that’s not on your website?

Absolutely! Contact us via WhatsApp or the contact form and we’ll do our best to source it for you.

14. Are there any current promotions or discounts?

Yes, we frequently run seasonal sales and special promotions. Follow us on Instagram or subscribe to our newsletter for updates and exclusive offers.

15. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via SMS or email. You can track your order directly through our “Track Order” page.

Still have questions?
📧 Email: seles@anotherperfume.qa